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 We offer you a catalogue in which you will be able to find all the products of our store. In order to facilitate you the search also we put to your disposition a search engine. In continuation we will detail you the steps to carry out for a fast and convenient purchase:
- Mark one of the manufacturers of whom you desire to get to know the products or,
- Mark the product line that you desire to see from the catalogue, choose the products that you desire to buy.
- Add them to your cart of purchase, choose the quantity of products that you want, recalculate the order.
- Register yourself in our database, confirm the order and pay it according to the form of payment chosen.
- You will receive an email where we will confirme you the registration of your data, and of your order, and the conditions of payment.
- As soon as the payment is facted, we will proceed to delivery and you will receive your order in the time limit stipulated in the general conditions and according to the availability of the products in our store.
CATALOGUE
In the general catalogue you can read a brief description of each product, as well as its price (the prices carry the VAT included).
Each product possesses its slip in which you can find its photography, and a detailed description of it.
Availability
Pay special attention to the availability of the product, in this section you can see three situations:
- Immediate availability: Is in our store.
- Availability in days: Will arrive in days to our store.
The postage and handling are not included in the price and they are added themselves automatically during the process of purchase.
Against refund( Payment against reimbursement)
This form of payment has an reload of the 3% on the total of the invoice, by the commissions that apply the intermediaries, with a minimum of 3 euro. During the process of purchase is reported punctually of the total value to pay, included this 3%.
Revising before paying. When the payment against reimbursement through private messaging is utilized, the client has the possibility of revising the content of the package before paying.Right of refund -The client can exercise his right of repentance and to return an order. See below.
Banking Transfer: : In case to elect this option,it will be studied until we have not verified the income in account of the total value of your purchase. We recall you that at present already almost all the banks permit you to carry out this management by internet. If you utilize this form of payment, so quick we receive your order we will send you an e-mail indicating you the number of account where should do the transfer. In the message that you will receive at your e-mail address their will be facilitated the accounts of bank where you can carry out the transfer in the time limit of 48 hours(working time), and the fax number where you can send a fax with the proof of the transfer, in case that the payment not to be satisfied during this time limit- the order will be canceled.
Payment by credit card:
We do not use this form of payment for the time being since we prefer not to compromise you with facilitating us your banking data. If we are going to have many petitions to introduce this form of payment on the part of the clients, we will introduce it. We want to transmit you the greater confidence in the honesty and seriousness of our services.
International operations:
Given the complexity of rates of the transportation, we beg that in the case of shipments out of Spain put in contact with us before carrying out your order. In this manner we will report you exactly of the price and of the options of transportation so that your order arrive to you as soon as possibleand with more adjusted price.
In the event that the order carried out is to a country not member of the EU, you should keep in mind the expenses of customs (should credit them to the reception of the order). The politics of customs vary from a country to another for which we cannot have this data, we advise you that contact with your office of customs so that you get orientetion on the prices.
Refund:
The client will have a time limit of 7 days, from the reception of the product, to execute his right to refund.
To perform the refund, the client should be put in contact with
contact@veneravenus.com
 Once we evaluate the motives of the refund, if it proceeds, once it will have been returned and verified the articles requested initially by the client,
the corresponding invoice-guarantee will be emitted and also the refund of the value.
In any case, all the expenses of transportation generated by the sent and refund of the articles requested they will be always with charge of the client.
The right of refund will be applicable in none of the following cases:
1) Orders of large quantities, when before a sample of the article has been sent to obtain conformity.
2) When the article or their packing will be found in conditions that does not permit their further sale by the normal means on veneravenus.com.
DELIVERY
Availability of product
In every card of product you can see its availability, be aware that it refers to the time of exit of our store, (for example if it is in estock it will go out immediately, if the availability is 1 day it will not go out until the following day, etc.), therefore if you want to know for when you will have it in house you have to add up the time of the transport. Remember that always we refer to working days, on Saturdays, Sundays and festive they are not assessed.
National sending
On Iberia Peninsula:
In amounts of order superior to 120 Euros, the cost of the transport will go at the expense of veneravenus.com. In orders that do not overcome this figure, you can elect the most adequate form of shipment for you,
Urgent Messaging
- Time of delivery: In 24/48 hours from the reception of the order, if this has been produced before the 14.00 h. Recalls that always we refer to working days, Saturdays, Sundays and festive they are not counted.
- Price: 6.65 euro.(Taxes included)
Standard postal Mail
- Time of delivery: In 10-15 days to the reception of the order. Recall that always we refer to working days, Saturdays, Sundays and hollydays are not counted.
Price: 5.68 euro.(Taxes included).
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